There are PSA settings that allow you to configure data in the Unitrends system and data that the Unitrends system sends to Connectwise. This information resides in the Unitrends appliance's master.ini file.
1 | In the appliance UI, select Configure > Appliances > Edit > Advanced > General Configuration. |
2 | Locate items labeled PSA in the Section column. |
3 | Click the row you wish to modify. |
4 | Enter the new value in the Value field and click Confirm. |
This table lists the settings and descriptions you can change:
Settings |
Descriptions |
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BaseDelay |
Time, in seconds, to delay a retry attempt on a remote connection failure between the Unitrends system and Connectwise. |
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Board |
The Connectwise service board where the ticket information displays. See the Service Board drop-down box in Connectwise for possible values. Verify the exact wording prior to making an entry in this field. |
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CWApiVersion |
The version of the ConnectWise API used by your ConnectWise server. |
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DebugTrace |
Whether or not to show the debug trace in the psa.log (1 = show the debug trace and 0 = do not show the debug trace). |
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ExclusionListFile |
Use this setting to exclude tickets from the information that the Unitrends system sends to the Connectwise service board. To use this setting:
Sample exclusion list file text entries: {noformat} Unitrends user interface version will expire in 30 days {noformat} In the example above:
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LoginCompanyId |
If your Connectwise server is managing multiple customer destinations, a unique LoginCompanyId must be entered here. |
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Priority1, 2, 3, and 4 |
This field must match the Priority 1, Priority 2, Priority 3, and Priority 4 values that display in the Priority drop-down on the Service Board List in the Connectwise PSA application. Verify the exact wording prior to making an entry in this field. |
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ProcessNotifications |
Whether or not to send an email notification (1 = send and 0 = do not send). The email address comes from the primary contact for the company in the Connectwise PSA application. |
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RetryCount |
The number of times to retry a remote connection from the Unitrends system to Connectwise before the system times out. |
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Status |
The initial status description of the ticket. Defaults to N for new, but you can change it to another value, such as unassigned. |
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WSDLLocation |
To use this setting:
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