Support is provided through the following resources:
Access the Unitrends Support Site at http://www.unitrends.com/support, where you can:
• | Download or upgrade your product |
• | Download latest agent releases |
• | Search Knowledge Base articles |
• | Connect with Community Forums |
• | Log a support case |
• | Access the Partner Service Portal |
Use the following to contact Support by telephone:
• | Unitrends Support North America: 1.888.374.6124 |
• | Unitrends Support UK: +44 (0)80 8101 7687 |
• | Unitrends Support Germany: +49 (0)89 2154822 0 |
You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.
We encourage you to post questions in the forums and answer questions posted by other Recovery Series and Unitrends Backup users. Forums are moderated by Unitrends Customer Support. Access forum discussions at http://www.unitrends.com/support/connect-with-communities.
Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question. Access KB articles at http://www.unitrends.com/support/search-knowledge-base.
After you complete the Quick Setup dialog, a short tour guides you through the necessary steps to begin protecting your environment. You can view this tour at any time by selecting ? > Product Tour.