This chapter describes recovery procedures for asset-level backups (backups that were run using a Unitrends agent). Assets must have an eligible backup or backup copy before running these procedures.
You can recover from backups or imported backup copies that reside on a Unitrends backup appliance, from hot backup copies that reside on a Unitrends backup copy target appliance, or from hot backup copies that reside in the Unitrends Cloud. Supported procedures vary by whether you are running them from the source or target appliance. See the following topics for details:
Before you start, be sure the following prerequisites have been met:
• | Recovery target is available - You must recover to an agent-based asset that has been added to the backup appliance. (The asset must have a Unitrends agent installed and must display on the appliance's Protected Assets tab.) If necessary, add the asset as described in To add an asset. |
• | Backup copy has been imported - To recover from a backup copy, you must first import the backup copy before running these recovery procedures. For details, see To import a cold backup copy, To import a hot backup copy from a Unitrends target appliance, or To import a backup copy from the Unitrends Cloud. |
Note: For hot backup copies (copies that reside in the Unitrends Cloud or on another Unitrends appliance), you can recover files directly (without first importing the backup copy). Files are downloaded in a .zip file. The total size of the file(s) you download in one recovery cannot exceed 500MB. To recover multiple files that are less than 500MB each, you can run separate recovery procedures to ensure that the download size does not exceed this 500MB limit. To recover larger files, you must import the backup copy.
Run these procedures from the backup appliance to recover from backups or imported backup copies:
Use this procedure to search an asset's backups and imported backup copies for files that meet specified criteria and recover selected files from the search results.
1 | Log in to the backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Click Search Files. |
4 | In the Type list, select Backup. |
5 | Select the Asset whose backups and/or imported backup copies will be searched. |
6 | Enter one or more search options: |
Search Options |
Description |
---|---|
String |
Enter text to search. The wildcard character * is supported. |
Match Case |
Select to match the letter case of the entered string. |
From/To |
Use to search for files that were last modified within the specified date range. Results do not include files modified on the From or To date. |
Size |
Use to search for files that meet this size criteria. |
Advanced |
Click to search using a regular expression. |
7 | Click Search. |
The returned files display in the right panel.
8 | Click to select files to recover: |
• | The files you select must be from a single backup. |
• | If you select files from multiple backups, the Save button becomes disabled. |
9 | Click Next. |
10 | Specify a Restore Target: |
• | Select an Asset. Choose from the agent-based assets that have been added to this appliance. |
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
11 | (Optional) Specify Exclusions. |
12 | (Optional) Specify Advanced Options. |
13 | Click Save. |
14 | Click OK to close the Notice message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
15 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
Use this procedure to browse the contents of one backup or imported backup copy and recover selected files.
1 | Log in to the backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
Use Filter Backups to the right to customize the backups that display.
3 | Expand the desired asset and select a backup or imported backup copy to use for the recovery. |
4 | Click Recover Files. |
5 | Select or drag files to recover: |
6 | Click Next. |
7 | Specify a Restore Target: |
• | Select an Asset. Choose from the agent-based assets that have been added to this appliance. |
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
8 | (Optional) Specify Exclusions. |
9 | (Optional) Specify Advanced Options. |
10 | Click Save. |
11 | Click OK to close the Notice message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
12 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
Use this procedure to recover a backup or imported backup copy.
1 | Log in to the backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
Use Filter Backups to the right to customize the backups that display.
3 | Expand the desired asset and select a backup or imported backup copy to use for the recovery. |
4 | Click Recover. |
5 | Specify Recovery Options: |
• | Select an Asset. Choose from the agent-based assets that have been added to this appliance. |
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
6 | (Optional) Specify Advanced Options. |
7 | Click Next. |
A summary of the selected recovery asset and target location displays.
8 | Click Save. |
9 | Click OK to close the Information message. |
The selected backup is recovered to the target location. To view the running job, select Jobs > Active Jobs.
10 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
Run these procedures to recover files from cold backup copies:
By using Search Files, you can find files in a cold backup copy, import them to the appliance, then recover them to the desired target location. The appliance creates and imports a selective backup containing the files you have picked. Once this backup has been imported, you recover the imported backup.
Search Files searches all cold backup copies that have been created by or imported to this appliance for the selected asset. To import files, the appliance must have access to the associated backup copy. To access the backup copy:
• | The backup copy target must be connected to the appliance. To check that the target is connected: |
1 | On the Configure > Appliances page, select the source backup appliance. |
2 | Click the Backup Copy Targets tab below. |
3 | Click Scan For Media. The target displays in Offline status. |
• | If you are using removable media, the tape(s) or disk(s) where the files are stored must be loaded in the target. Do one of the following: |
– | If you know which media contains the files you want to recover, you can load the required media before you run the recovery procedure. |
– | If you do NOT know which media contains the files you want to recover, load the required media during the recovery procedure. After you enter file search criteria, the search results show the serial number(s) of the media where the files are stored. |
Use these procedures to search an asset's cold backup copies for files that meet specified criteria and recover selected files from the search results.
Find, select, and import files
1 | Log in to the backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Click Search Files. |
4 | In the Type list, select Backup copy (Cold). |
5 | Select the Asset whose backup copies will be searched. |
6 | Enter one or more search options: |
Search Options |
Description |
---|---|
String |
Enter text to search. The wildcard character * is supported. |
Match Case |
Select to match the letter case of the entered string. |
From/To |
Use to search for files that were last modified within the specified date range. Results do not include files modified on the From or To date. |
Size |
Use to search for files that meet this size criteria. |
Advanced |
Click to search using a regular expression. |
7 | Click Search. |
The returned files display in the right panel. The Serial # column shows the serial number of the disk(s) or tape(s) where the copy is stored.
8 | Load the media that contains the files to import. |
9 | Click to select files to recover: |
• | The files you select must be from a single backup copy. |
• | If you select files from multiple backup copies, the Save button becomes disabled. |
10 | Click Save. |
11 | You see a message indicating that a selective backup will be created and imported to the appliance. Click Save to continue. |
12 | The recovery starts. Click OK to close the Notice message. |
13 | Select Jobs > Active Jobs to monitor progress of the import. |
Once the import is complete, proceed to Recover imported files.
1 | Select Recover and click the Backup Catalog tab. |
2 | Expand the desired asset and select the imported backup copy to use for the recovery. |
To locate the files you imported, check the date and time, and look for an imported backup whose Mode is Selective.
3 | Click Recover. |
4 | Specify Recovery Options: |
• | Select an Asset. Choose from the agent-based assets that have been added to this appliance. |
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
5 | (Optional) Specify Exclusions. |
6 | (Optional) Specify Advanced Options. |
7 | Click Next. |
8 | Review settings and click Save. |
9 | Click OK to close the Information message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
10 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
By using Recover Files, you can browse a cold backup copy and select specific files to recover. The appliance creates and imports a selective backup containing the files you have picked. Once this backup has been imported, you recover the imported backup.
Recover Files enables you to browse a cold backup copy that currently resides on the cold backup copy target. Verify the following before starting this procedure:
• | The backup copy target is connected. To check this: |
– | On the Configure > Appliances page, select the source backup appliance. |
– | Click the Backup Copy Targets tab below. |
– | Click Scan For Media. The target displays in Offline status. |
• | If you are using removable media, the tape(s) or disk(s) where the files are stored must be loaded in the target. |
Use these procedures to browse the contents of one cold backup copy and recover selected files.
Find, select, and import files
1 | Log in to the backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Use Filter Backups to the right to display cold backup copies: |
• | In the Type box, select Backup Copy (Cold). |
• | Select other filter options as desired. |
• | Click Filter. |
4 | Expand the desired asset and select a backup copy to use for the recovery. |
5 | Click Recover Files. |
6 | Select or drag files to recover. |
7 | Click Next. |
8 | You see a message indicating that a selective backup will be created and imported to the appliance. Click Save to continue. |
9 | The recovery starts. Click OK to close the Notice message. |
10 | Select Jobs > Active Jobs to monitor progress of the import. |
Once the import is complete, proceed to the next procedure to recover the imported files.
Recover imported files
1 | Select Recover and click the Backup Catalog tab. |
2 | Expand the desired asset and select the imported backup copy to use for the recovery. |
To locate the files you imported, check the date and time, and look for an imported backup whose Mode is Selective.
3 | Click Recover. |
4 | Specify Recovery Options: |
• | Select an Asset. Choose from the agent-based assets that have been added to this appliance. |
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
5 | (Optional) Specify Exclusions. |
6 | (Optional) Specify Advanced Options. |
7 | Click Next. |
8 | Review settings and click Save. |
9 | Click OK to close the Information message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
10 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
Run the these procedures from the backup copy target appliance to recover hot backup copies that are stored on that appliance. Before you start, verify that a recovery target is available. You must recover to an agent-based asset that has been added to this target appliance. (The asset must have a Unitrends agent installed and must display on the appliance's Protected Assets tab.) If necessary, add the target asset as described in To add an asset.
Note: To recover hot backup copies that reside in the Unitrends Cloud, see Recover from hot backup copies by running procedures on the source appliance.
Use this procedure to search an asset's hot backup copies for files that meet specified criteria and recover selected files from the search results.
1 | Log in to the backup copy target appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Click Search Files. |
4 | From the Type list, select Backup Copy (Hot). |
5 | Select the Asset whose hot backup copies will be searched. |
6 | Enter one or more search options: |
Search Options |
Description |
---|---|
String |
Enter text to search. The wildcard character * is supported. |
Match Case |
Select to match the letter case of the entered string. |
From/To |
Use to search for files that were last modified within the specified date range. Results do not include files modified on the From or To date. |
Size |
Use to search for files that meet this size criteria. |
Advanced |
Click to search using a regular expression. |
7 | Click Search. |
The returned files display in the right panel.
8 | Click to select files to recover: |
• | The files you select must be from a single backup copy. |
• | If you select files from multiple backup copies, the Save button becomes disabled. |
9 | Click Next. |
10 | Specify a Restore Target: |
• | Select an Asset. |
The Asset list contains the agent-based assets that have been added to this target.
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
11 | (Optional) Specify Exclusions. |
12 | (Optional) Specify Advanced Options. |
13 | Click Save. |
14 | Click OK to close the Notice message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
15 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
Use this procedure to browse the contents of one backup copy and recover selected files.
1 | Log in to the backup copy target appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Use Filter Backups to the right to display hot backup copies: |
• | In the Type box, select Backup Copy (Hot). |
• | Select other filter options as desired. |
• | Click Filter. |
4 | Expand the desired asset and select a backup copy to use for the recovery. |
5 | Click Recover Files. |
6 | Select or drag files to recover. |
7 | Click Next. |
8 | Specify a Restore Target: |
• | Select an Asset. |
The Asset list contains the agent-based assets that have been added to this target.
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
9 | (Optional) Specify Exclusions. |
10 | (Optional) Specify Advanced Options. |
11 | Click Save. |
12 | Click OK to close the Notice message. |
Selected files are recovered to the target location. To view the running job, select Jobs > Active Jobs.
13 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
1 | Log in to the backup copy target appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Use Filter Backups to the right to display hot backup copies: |
• | In the Type box, select Backup Copy (Hot). |
• | Select other filter options as desired. |
• | Click Filter. |
4 | Expand the desired asset and select a backup copy to use for the recovery. |
5 | Click Recover. |
6 | Specify Recovery Options: |
• | Select an Asset. |
The Asset list contains the agent-based assets that have been added to this target.
• | (Optional) Enter a Directory path. |
– | If the directory does not exist, the job creates it on the target asset. |
– | Leave the Directory field empty to recover files to their original location. |
7 | (Optional) Specify Advanced Options. |
8 | Click Next. |
A summary of the selected recovery asset and target location displays.
9 | Click Save. |
10 | Click OK to close the Information message. |
The selected backup is recovered to the target location. To view the running job, select Jobs > Active Jobs.
11 | For Windows only, a reboot of the Windows asset may be required to reset locks on any files that were locked during the recovery. |
From the source appliance, you can recover hot backup copies that reside in the Unitrends Cloud or that reside on a target appliance. The recovery procedures either import the backup copy to the source appliance or recover files directly from the backup copy on the target.
Note: Recovering files downloads the selected file(s) in a .zip file. The total size of the file(s) you download in one recovery cannot exceed 500MB. To recover multiple files that are less than 500MB each, you can run separate recovery procedures to ensure that the download size does not exceed this 500MB limit. To recover larger files, you must import the backup copy.
To recover an entire backup copy or to recover files that are larger than 500MB, you must first import the backup copy to the source backup appliance. Once the backup copy has been imported, recover from the imported backup copy by using the Recovering Asset-level Backups procedures. For details on importing a backup copy, seeTo import a backup copy from the Unitrends Cloud or To import a hot backup copy from a Unitrends target appliance.
To recover files that do not exceed the 500MB size limit, run these procedures from the backup appliance to recover directly from backup copies that reside in the Unitrends Cloud or reside on a target appliance:
Use this procedure to browse an asset-level backup copy and recover selected files. The total size of the file(s) you download in one recovery cannot exceed 500MB.
1 | Log in to the source backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Use Filter Backups to the right to display hot backup copies: |
• | In the Type box, select Backup Copy (Hot). |
• | Select other filter options as desired. |
• | Click Filter. |
4 | In the main Backup Catalog list, expand the asset whose files you wish to recover and select a Backup Copy (Hot) on Target to use for the recovery. |
To be certain you are viewing a backup copy that resides in the Unitrends Cloud, hover over the backup copy icon and verify the description that displays is Backup Copy (Hot) on Target.
5 | Click Recover Files. |
6 | In the File Browser, select or drag files to recover. |
You must select individual files. You cannot select directories.
7 | Click Save. |
8 | The message Starting File Level Recovery on the Target displays, indicating that the recovery has started. |
Do not close your browser or log out of the appliance. Doing so causes recovered data to be inaccessible. If the browser or UI session is closed during the recovery, you must perform this procedure from the beginning. There is no restart option.
Note: If the total size of the file(s) you selected exceeds 500MB, the recovery does not start. Modify the list of files to meet the 500MB maximimum size limit or import the backup copy instead.
9 | To verify that the download starts, leave the message dialog open and view the status messages. Job status changes from queued to active and downloading. |
10 | Click OK to close the message. |
11 | A .zip file containing retrieved files is placed in the default download location of the browser where the source appliance UI is running. |
12 | To access recovered files, open the downloaded .zip file. |
Use this procedure to search an asset's backup copies for files that meet specified criteria and recover selected files from the search results. The total size of the file(s) you download in one recovery cannot exceed 500MB.
1 | Log in to the source backup appliance. |
2 | Select Recover and click the Backup Catalog tab. |
3 | Click Search Files. |
4 | Select Backup Copy (Hot) from the Type list. |
5 | Select the Asset whose hot backup copies will be searched. |
6 | Enter one or more search options: |
Search Options |
Description |
---|---|
String |
Enter text to search. The wildcard character * is supported. |
Match Case |
Select to match the letter case of the entered string. |
From/To |
Use to search for files that were last modified within the specified date range. Results do not include files modified on the From or To date. |
Size |
Use to search for files that meet this size criteria. |
Advanced |
Click to search using a regular expression. |
7 | Click Search. |
The returned files display in the right panel.
8 | Click to select files to recover: |
• | The files you select must be from a single backup copy. |
• | If you select files from multiple backup copies, the Save button becomes disabled. |
9 | Click Save. |
10 | The message Starting File Level Recovery on the Target displays, indicating that the recovery has started. |
Do not close your browser or log out of the appliance. Doing so causes recovered data to be inaccessible. If the browser or UI session is closed during the recovery, you must perform this procedure from the beginning. There is no restart option.
Note: If the total size of the file(s) you selected exceeds 500MB, the recovery does not start. Modify the list of files to meet the 500MB maximimum size limit or import the backup copy instead.
11 | To verify that the download starts, leave the message dialog open and view the status messages. Job status changes from queued to active and downloading. |
12 | Click OK to close the message. |
13 | A .zip file containing the recovered files is placed in the default download location of the browser where the source appliance UI is running. |
14 | To access recovered files, open the downloaded .zip file. |