Alerts Status

An alert is a notification to the user of system events. Examples of alerts are update notifications, licensing capacity notifications, software failures, or hardware failures. Please note that an alert does not necessarily mean that a failure has occurred; instead it simply means that an event has occurred that the user may need to take action concerning (see "Severity" below for more information.)

The alerts status table is available in the lower center stage portion of the status page. It is a snapshot of all alerts issued in the last 7 days.

Each row of the alerts status table contains the following information:

In addition, there is in an alerts report available via the "Reports" system as well. This may be used to enable more flexible querying of historical alert information.

Alert Descriptions

The following table describes the system's alerts at a high level, along with additional details and recommended actions:

Description Details Recommended Actions
Agent Version Information Some number of clients are running an outdated version of the Unitrends agent. Install a newer agent on these clients.
System Overloaded Your system appears to be overloaded, as an appreciable number of delays have been seen over the past week. You should monitor the system load closely and if this alert continues, you should consider purchasing another system. If a virtual system, you may increase the allocated amount of memory or CPUs. Alternatively, you may try decreasing the level of backup activity to this system. To view system load go to Settings > System Monitoring > Load.
Archive Daemon Status Indicator that archive daemon is running or not. No action if the daemon is stopped and you stopped it manually. While the daemon is stopped, archive jobs will not run as scheduled. If the daemon is offline and was not stopped manually, go to Archive > Settings and click the On radio button under Stop/Start Archiving.
Client State Changed A particular client is no longer listening to connections to the system. Restart the client or remove it from any backup schedule.
Disk Space Warning A system disk drive is 95% full. See if any files can be removed, such as unneeded files on the samba share. Reduce the amount of data being backed up to this one system, or spread the backups to another system. If the alert does not close, please contact the Unitrends Support Center or your authorized partner for further assistance.
Growth of Critical Backup Data The total amount of critical client data is approaching the system capacity. You should consider either purchasing another system to accommodate this critical data or decreasing the amount of data protected by this system. To decrease the amount of data, you can explicitly delete backups or reduce their size. To delete a backup, click on on it in the Status pane, then select Delete Backup to delete it. You may also increase the number of files or directories that are excluded from your file-based backups to reduce their size.
Licensed Capacity Warnings The system is near its capacity limit (alerts raised at 70%, 80%, and 90%). Please review your system email for instructions on how to upgrade your license capacity.
License Expiration Warnings The system license is at or near its expiration date. Please contact the Unitrends Support Center or your authorized partner to extend your system's license.
New Version Available An updated version of Unitrends administrator Interface is available Please go to Settings > System, Updates, and Licensing > Updates and update the system.
PCI Devices Information that PCI device(s) have been installed or connected. Informational; no action if operating normally. If errors occur, please contact the Unitrends Support Center or your authorized partner for further assistance.
RAID State Indicator that the RAID is offline or is back online. If your RAID stays offline, please contact the Unitrends Support Center or your authorized partner for further assistance.
Support Expiration The system support contact (data assurance) will soon expire. Please contact the Unitrends Support Center or your authorized partner to renew your support contract.
Tasker Status Indicator that tasker is running or not. No action if tasker is not running and you stopped it manually. While tasker is stopped, no backup jobs will run as scheduled. If tasker is offline and was not stopped manually, go to Settings > System Monitoring > Jobs. Ensure Advanced Options is selected and click on Start Tasker.
VMware File Recovery A File-Recovery image has existed for 1-4 days. After 1 day, an alert is raised, and after 4 days, if it still exists, it will be torn down. If you have finished restoring files from the VMware backup, tear down the constructed disk image.
Retention A client or application either is above the maximum or below the minimum retention settings. If a client or application is not achieving minimum retention goals, you may need to adjust the goals, or move some clients to another system. If the alert indicates that retention is above maximum limits, it likely means that backups are no longer being run for the client/application, so none are eligible for deletion (since the system will not purge the last backups), or the backup is waiting to vault (as a backup waiting to vault will not be deleted). Make sure to consider scheduling of backups for clients and applications and/or the average time required for a backup to vault when choosing these settings.