To view or update a case in the Customer Portal

Follow these instructions to view or update a case. You can make a comment or upload an attachment.

1        Go to www.unitrends.com to log in to the Customer Portal.

2        Click Customer in Login: Customer in the upper right corner. You see the Customer Care Center window.

3        Enter your user name and password, then click Login.

Note: For information about requesting access to the Customer Portal, see To request access to the Customer Portal.

4        Use the drop-down box in the Assets area to select an expired or suspended asset, if necessary. The default is Active.

5        Select an asset in the Assets area to see the cases for that asset.

Note: You can also enter the asset number in the Cases area and click Go.

6        Click on the appropriate case to open a Case Details section. This includes information about the case. You may need to scroll down to view all of the comments associated with this case.

Note: Click Clear Filters to see all cases.

7        To enter a comment, click Make a comment, enter your comment, and click Commit.

8        To upload an attachment, click Upload Attachment and browse for the correct file to attach.