Troubleshooting bare metal restore

The procedures in this section are run from the Bare Metal interface, unless otherwise indicated. This interface launches when you boot a client from the Unitrends bare metal boot media.

Before starting a backup or a restore operation, it is highly recommended that you select the option Bare Metal Quick Test from the Utilities menu in the Bare Metal interface. This test makes sure it can read the root drive and also makes sure that the network is configured properly. If any test fails, the next step is to select the Troubleshooting option from the Utilities menu.

If a problem about the hard disk controller arises, then the SCSI devices attached to the system can be viewed. If it says Devices Attached: None then the SCSI controller was not detected during bootup.

If the Bare Metal Quick Test failed because of a network issue, select Utilities > Troubleshooting > View Network Settings option. If there is no interface configured other than the loopback interface and if the View Loaded Modules option does not show the appropriate module loaded for the network controller, the network controller was not detected during bootup. The module must be inserted when the client boots up into the software. Contact Unitrends Support for further assistance.

If the root drive selected by default is not the one being backed up, use the Set Root Drive option from the Utilities > Disk Utilities Menu to change the root drive to the appropriate device.

If an IP address is incorrect, an option to change the IP address of the client and the server is provided to the Bare Metal menu. You can manually enter information to specify the precise server desired for bare metal backups even if the bootable media was not built specifically for that targeted server.

Hard disk is not detected

Bare metal fails

Network could not be configured