You can contact the Unitrends Support Center by telephone, email, or through the Customer Portal. Any registered Technical Contact from an organization with a current Support Agreement may contact the Unitrends Support Center.
You can also submit a ticket through the KnowledgeBase or initiate a live chat with Support. (See Unitrends website support information for more information.)
Here are details about the support options:
Support Options |
Description |
---|---|
Telephone Support |
Contact Unitrends Support by telephone: • At 1.888.374.6124 for North America • At 1.855.593.2861 for International • UK (toll-free) 0808 101 7687 • France (toll-free) 0805 080 429 • Germany (toll-free) 0800 723 8445 Note: This is the recommended method for logging high priority support issues. For further information, see the Unitrends support page on the Unitrends website. |
Email Support |
Contact Unitrends Support via email at: support@unitrends.com or through the Support Chat window. See Access Support Chat for more information. |
Access the Customer Portal |
Contact Unitrends Support through the Customer Portal on the Unitrends website at www.unitrends.com. You can access the Customer Portal 24 hours a day to view current or past cases for currently deployed or disposed assets. You can also log new cases or add notes to open cases. See Customer Portal for additional information, including access and login procedures. |
Submit a ticket through the KnowledgeBase |
You can submit a Support ticket through the KnowledgeBase on the Unitrends website. See Unitrends website support information for more information. |
You can initiate an online, live chat with Unitrends Support through the Unitrends website or direct from your Unitrends system. You also have the option to email your question through the Support Chat. • To access the Support Chat from Unitrends.com, select the Support Chat icon on the right side of the screen. Note: The Support Chat icon displays on the Unitrends home page and also on all main pages (such as the Support page). For sales questions, Sales Chat can also be selected. • To access the Support Chat within the Administrator Interface of your Unitrends system, select About > Chat with Support. • Enter your name, email address, and your question, then click Email us or Chat with us. Note: If you are a registered user and your question cannot be answered via chat or email, Support opens and assigns a case for you. |