Troubleshooting license management

License string is not correct

Contact the Unitrends Licensing Department to have them reissue the license.

Contact the Unitrends Licensing Department for an increase in licensed capacity.

Full license has expired

Check whether the network cards in the backup system have been switched or renamed. If that is the case, then the MAC address (hardware address) has changed which causes the license to expire. Contact the Unitrends Licensing Department to generate a new license.