There are PSA settings that allow you to configure data in the Unitrends system and data that the Unitrends system sends to Connectwise. This information resides in the Unitrends agent master.ini file.
1 In the Unitrends system, go to Settings > System, Updates, and Licensing > General Configuration (Advanced).
2 Click PSA in the list. You see the names and current values of the settings associated with PSA.
Note: Click the arrow in the right corner of the Name field to sort the list in a different order.
3 Click anywhere on the row that you want to update.
You see a Modify Master Configuration Entry window in the bottom of the screen that looks similar to this:
4 Enter the new value in the Value field and click Confirm.
This table lists the settings and descriptions you can change.
Settings |
Descriptions |
---|---|
BaseDelay |
Time, in seconds, to delay a retry attempt on a remote connection failure between the Unitrends system and Connectwise. |
Board |
The Connectwise service board where the ticket information displays. See the Service Board drop-down box in Connectwise for possible values. Verify the exact wording prior to making an entry in this field. |
DebugTrace |
Whether or not to show the debug trace in the psa.log (1 = show the debug trace and 0 = do not show the debug trace). |
ExclusionListFile |
The type of tickets to exclude from ticket information that the Unitrends system sends to the Connectwise service board. The values are from the Summary Description column in the Service Board List in the Connectwise PSA application. For example, if you enter Schedule Event was Skipped in this field, these ticket types will not display in the Summary Description column in the Service Board List. Important: Your entry is case sensitive. You might want to verify the exact wording and capitalization prior to making an entry in this field. |
Priority1, 2, 3, and 4 |
This field must match the Priority 1, Priority 2, Priority 3, and Priority 4 values that display in the Priority drop-down on the Service Board List in the Connectwise PSA application. Verify the exact wording prior to making an entry in this field. |
ProcessNotifications |
Whether or not to send an email notification (1 = send and 0 = do not send). The email address comes from the primary contact for the company in the Connectwise PSA application. |
RetryCount |
The number of times to retry a remote connection from the Unitrends system to Connectwise before the system times out. |
Status |
The initial status description of the ticket. Defaults to N for new, but you can change it to another value, such as unassigned. |