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CHAPTER 2 Client Installation

2.1 Unix Installation

Once the Backup Professional Unix server has been installed, the Unix clients may be installed. To do this you will need access to the Unix client(s) on the same network as the server. Log on to the client machine as root and insert the distribution media. See "Server Installation" on page 21 for information on tape device names and how to mount the CD-ROM. There are two ways to install the client distribution which are discussed in the following sections.

2.1.1 Install From Local Tape or CD-ROM

For a CD-ROM distribution, mount the CD-ROM on the client and run the following commands to execute the installation script:
cd /cdrom/bp
sh ./install

This will allow you to select the client distribution and complete the installation.

For a tape distribution, insert the tape into the drive and run the following commands to extract the installation script:

cd /tmp
tar -xvf media_name /tmp/bp/install
cd /tmp/bp
sh ./install

media_name is the path to your tape device. The install script will allow you to select the client distribution and complete the installation.

2.1.2 Install From Remote Tape or CD-ROM

The theory is to get the distribution file from a remote machine to the client. From the remote machine, follow the steps in "Install From Local Tape or CD-ROM" on page 31 to run the installation script. However, you must answer no to the question "Install on this machine?" which will simply copy the appropriate client distribution file to the /tmp directory from where you can transfer it to the client. You can use FTP to transfer the file to the client machine. It is recommended that you put the file into the /tmp directory on the client machine. Once the file is on the client machine, log on to the client and run the following command to begin the installation of the SCO client:
/tmp/sco_cnt

The installation will take you through the steps necessary to install the distribution. Basically, it will ask you for directory locations to place the files and license questions.

If when trying to execute the self-extracting executable you see a message indicating it cannot execute the program then you need to make the program executable. You do this by running the file on command:

chmod 711 /temp/sco_cnt

After agreeing with the license terms, you will need to specify the directory location where the software will be installed. If this is a reinstall, you will be asked if you wish to overwrite certain files. You may type the interrupt character or press return to continue. Once the files have been moved to their permanent location, you will be given a chance to review the release notes.

When requested, you must enter the name of the Backup Professional server machine, and the client will be automatically registered to the server. At this point the client installation will configure the remaining parts without further intervention.

2.1.3 Client Priority

When configuring a client in versions of the software released after July 2003, you have the opportunity to set a priority value (0-1000). Higher priority clients will go first in a schedule and when enabled for Secure Data Sync.

2.2 Microsoft/Novell Preliminaries

All the instructions listed are for a clean system. If you have a Backup Professional client on your system please go to Uninstalling Backup Professional. If you have uninstalled a prior installation of Backup Professional and installing it again, make sure you have nothing in the directory in which you are going to install the software. This is important for a clean install.
Insert the Backup Professional CD-ROM distribution into the PC. The examples below assume that the CD-ROM is mounted on the D: drive. If this is not the case for your site, please make the appropriate adjustments.

If the CD-ROM is in the autorun mode then you would see the list a list of operating systems to choose from. Select the correct operating system for the installation.

If the CD-ROM does not autoload then the following steps shall explain how to install the client. The CD-ROM distribution for Windows and Novell are installed with the setup.exe program. You must manually RUN from the file menu, the setup.exe program. The CD-ROM distribution also contains self-extracting archives for all of the PC platforms located in D:\BP\WINDOWS\ARCHIVE. These files can be used to install the product on machines without CD-ROM(s) by copying the archive file to the destination machine.

It is best to expand the distribution file into a temporary directory. For example, to extract the Win95 client, perform the following commands from a DOS shell:

C:
MD \TMP\PCBPCD \TMP\PCBP
D:\BP\WINDOWS\ARCHIVE\BP_W95.EXE

From Program Manager or Explorer, run C:\TMP\PCBP\SETUP.EXE to install the client software. After the installation has completed, you may safely remove the temporary directory C:\TMP\PCBP.

The following table specifies the self-extracting distribution filenames for each PC platform:
TABLE 4. PC Client Distribution Contents
File Description
BP_NOV.EXE Novell 4.x, 5.x, 6.x client
NOV3X.EXE Novell 3.x client
BP_NT.EXE Microsoft NT client
BP_W95.EXE Microsoft Windows 95 client
BP_W98.EXE Microsoft Windows 98 client
BP_W2000.EXE Microsoft Windows 2000, XP or 2003 client

To complete the installation after running the setup program, skip to the section below that apply to your client.

2.3 Windows95, 98, NT, 2000, XP and 2003

You will need to know the following information to install the Backup Professional Client software.
· Make sure you have nothing in the installation directory.
· The host name of the Backup Professional server
· If your server is located behind a firewall
· Make sure that you have the server name in the local host table or the TCP/IP system setup to use a DNS with the server known to it

During the installation take most of the default values, except those specific items like the path to your services table, which would be unique to each PC's setup. For Windows NT,2000,XP and 2003 you may not have to reboot your machine. The bpnetd service starts off after the installation.

After the install is complete run Backup Professional from the Backup Professional Group. Then choose the menu option OPTIONS and then REGISTER CLIENT. This will automatically register this client to the Backup Professional server that you named in the installation.

2.4 Novell 4.x, 5.x, 6.x Installation

Use the command at the Novell server prompt:
LOAD SYS:\tmp\bp\bpinstl SYS:\pcbp

The program will then complete the installation onto the Novell Server. You will need to know the following information to install the Backup Professional client software.

· The host name of the Backup Professional server
· Make sure that you have the server name in the local host table or the TCP/IP system setup to use a DNS with the server known to it

For Novell 4.x:

· You must have the file SYS:/etc/hosts present and an entry for your local host machine name and IP address in this file. The reason for this is the TCPIP.NLM uses this file to convert hostnames to IP addresses.
· CLIBAUX.NLM (required).
· Service Pack current up to at least 8a (recommended - not required).
· MIXMODFX.NLM - a more correct method of short to long file name translation (recommended - not required).

For Novell 5.x and 6.x:

· You must have the file SYS:/etc/hosts present and an entry for your local host machine name and IP address in this file.

2.5 Novell 3.x Installation

Use the command at the Novell server prompt:
LOAD SYS:\tmp\bp\bpinstl SYS:\pcbp

The program will then complete the installation onto the Novell Server. You will need to know the following information to install the Backup Professional client software.

· The host name of the Backup Professional server
· Make sure that you have the server name in the local host table or the TCP/IP system setup to use a DNS with the server known to it

2.6 NT Installation Notes

A note about NT installation, Windows 2000, Windows XP and Windows 2003.

The Backup Professional agents are implemented as NT Services. After the installation, they are installed into the Service Manager and setup to run automatically each time the system is started. If for some reason the Bpnetd agent was not installed or did not start you will have to manually install or start the service.

To do this, open the Control Panel, select Services and a list of installed services will be displayed. See if the Bpnetd agent is installed. If not, go to a command prompt, change directories to the Backup Professional installation directory and enter "bpnetd -install". This should install and start the Bpnetd agent. You may want to see the Task Manager->Processes tab to see the entry for bpnetd.exe.

You may stop and start the Bpnetd agent in the Control Panel's Services window. If you stop the Bpnetd agent you will not be able to use Backup Professional until you start it up again.

A log file is created each time the Bpnetd agent is started, stopped, installed or removed. It is located in %Backup Professional install dir%\logs.dir\bpnetd.log. Refer to the file if you have problems or questions about the status of the Bpnetd agent.

2.7 Troubleshooting Windows NT, 2000, XP or 2003 Installation

The most common problem with the installation is that the HOSTS file or SERVICES file cannot be located or the ones that are located are not the ones the system is using. On Windows NT machines, they are typically located in C:\WINNT\SYSTEM32\DRIVERS\ETC\HOSTS and C:\WINNT\SYSTEM32\DRIVERS\ETC\SERVICES. The HOSTS file is used to add the name and IP address of the Backup Professional Server and the SERVICES file is used to record the appropriate TCP/IP information for the port that BP agent uses.

If the Windows NT is installed under a different name than WINNT or on a different drive you need to take note of that. A common situation is that you have installed NT as C:\WINNT but do not really use this, but rather use D:\WINNT40 or some other name on a different drive. In this case, the installation program will find a HOSTS and SERVICES file and update it in the wrong place and thus not produce an error. You must be careful of the path when you specify the location of these files.

If the client and the server cannot communicate even after following the above mentioned steps, you might want to do the following from the server.

telnet {client_name} 1743

If the response is connection refused, then the client is probably not configured correctly or bpnetd is not active.

2.8 Uninstalling Backup Professional

2.8.1 Uninstalling a current 9x/ME/NT/2000 Client (version 1.5.2 or later)

To uninstall BP, you must perform the following:
1. You must go to Control Panel->Add Remove Programs and select Backup Professional.

From this release a kill program is being shipped with the distribution. This makes sure that the bpnetd.exe is stopped before the software uninstalls. However, we suggest that you do not try to uninstall the software when it is running.i.e when BP Requester is active or WBPS.exe is active. BP Requester is the main interface to the software. WBPS is executed when some form of transaction is occurring with the server. We suggest you let the client server communication end and then exit the BP Requester and then go ahead to uninstall the software. If wbps is running and if you cannot stop it from the Task Manager go to the command prompt and change directory to the Backup Professional installation. Then run

kill /f wpbs.exe

When the process returns to the prompt without a complaint, the wbps.exe is successfully terminated.

If you hit a locked file i.e. you try to uninstall when it is running or you are in the command shell in on of the Backup Professional directories when you tried to uninstall, then go ahead and terminate that process and then click Retry. Make sure that when you reinstall Backup Professional have an empty directory.

2.8.2 Uninstalling a current NT/2000/XP/2003 Client (version 1.3 or later)

To uninstall BP, you must perform the following:
1. You must go to Control Panel -> Administrative Tools* -> Services. Select the BP Agent service, then stop the service. *Administrative tools does not exist under NT, thus continue to services.
2. Go to Add/Remove Programs in the Control Panel and select Backup Professional. Then click the install/remove button.

The Backup Professional installer will automatically remove any registry entries. Therefore, there is no need to worry about modifying the registry manually.

2.8.3 Uninstalling a current Win 9x/ME Client (version 1.3 or later)

To uninstall BP, you must perform the following:
1. You must go to the Taskbar and double click the BP Agent icon. Use the x button at the top right corner of the window to shutdown the agent.
2. Then, go to Add/Remove Programs in the Control Panel and select Backup Professional. Then click the install/remove button.

The Backup Professional installer will automatically remove any registry entries. Therefore, there is no need to worry about modifying the registry manually.

2.8.4 Uninstalling for NT/2000 (version 1.2z or earlier)

To uninstall BP, you must perform the following:
3. From the installation directory run bpnetd -remove
This removes the BP agent from the NT Service table (stops it if running).
4. You must go to the Task Monitor and make sure that bpnetd is no longer running.
5. Remove the entire contents of the installation directory. You can do this using the del utility from a DOS prompt.
6. Remove the BP entries from the autoexec.bat file.
7. You must remove the bpd entry from the services file.

Backup Professional does not create any entries in the registry. Therefore, there is no need to worry about left over registry entries.

2.8.5 Uninstalling a Windows 3.x/Win 95/Win 98 (version 1.2z or earlier)

To uninstall BP, you must perform the following:
1. You must stop all running BP processes.
2. You must remove all the files and directories from the installation directory. (By default, this is C:\PCBP)
3. Additionally, the win.ini file must be edited to remove the entry of bpnetd.exe. This will be in the [windows] section in a line stating with the word load and containing the string bpnetd.exe (e.g. load="bpnetd.exe").
4. You must remove all the BP entries from the autoexec.bat.
5. You must remove the bpd entry from the services file.

Backup Professional does not create any entries in the registry. Therefore, there is no need to worry about left over registry entries.

2.9 NT 4.0 TERMSERVER installation

Before you install the BP agent you must put the operating system into install mode. To do this you must run:
change user /install

After the install you can put the OS into Execute mode. To do this you must run:

change user /execute


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