Login Screen
The login screen is used to authenticate and identify a user. The user must first select the "lock" icon on the screen. The user then enters a username and an associated password. If the username and password are recognized by the system, the user is authenticated and granted access to the system as per the privileges associated with the identity of the user. Unless the user specifically logs out of the Unitrends Administrator Interface using the Logout option in the top navigation bar, an attempt will be made to automatically log into the Interface if logged out for any other reason (for example a browser refresh).
The primary reason that authentication fails is that the username and password combination is not recognized by the system. Care should be taken when typing the username and password; both the username and password are case sensitive. If you have forgotten your username and/or password, then contact your system administrator. If you are the system administrator and there is no other way to gain access to your system, then please contact Unitrends support.
In some circumstances, authentication may fail because the network or the system is not functioning well enough for authentication to occur. If this is the case, the error message that is received upon authentication failure will indicate what the problem is and potential actions to resolve.
For an overview and access to the general help system of the Unitrends Administrator Interface, select this link.
Security Errors
A security error may be displayed upon navigation to the Unitrends Administrator Interface, this occurs as the appliance uses a self-signed security certificate. Messages vary between browsers, but typically advises that the security certificate presented by the website was issued for a different website's address, or the site's security certificate is not trusted. Follow the browser specific instructions below to enable navigation to the Unitrends Administrator Interface:
Internet Explorer: Select to 'Continue to this website'
Firefox: Select 'I understand the Risks', then 'Add Exception' and finally 'Confirm Security Exception'
Chrome: Select 'Proceed anyway'