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CHAPTER 19 BareMetal Disaster Recovery: Intel® Platforms

19.1 Introduction

BareMetal Plus for Intel Platforms, previously known as PC Parachute is an add-on package that allows full crash recovery of any licensed BP client running on an Intel® compatible PC platform. Bare Metal Plus backs up a client's main hard drive in a sequence of partition images. Manual or scheduled Bare Metal backups can be performed for a client.

There are several fundamental things to understand about Bare Metal Plus before getting started:

· It must be installed as an independent module (pcp_srv.tar). Refer to the server installation guide for details on how to install Bare Metal Plus.
· It has to be only installed on a BP server. The client piece is already built into the BP Agent that is installed when you install the basic BP client software.
· You must have a license for Bare Metal Plus (licensed by the number of parachutes allowed) to use the product. If you have licensed BP as live and then wish to try out Bare Metal Plus, you must first obtain a license.The evaluation copy downloadable from the web site has an evaluation license for two clients.
· You must have actually setup and configured some client workstations. This is because Bare Metal Plus is designed for crash recovery protection of client workstations, not the server.
· Bare Metal Plus only backs up the main hard drive on the first controller
· The PC must have at a minimum, 8Mb of memory
· The PC must have a 1.44 megabyte floppy diskette drive or CD-ROM drive.
· In dealing with this module, you may see references to Intel Airbag or iairbag or PC ParaChute. This is the old name for Bare Metal Plus. Understand these names as synonymous.
· The version of Bare Metal Plus supports three types of Bare Metal crash recovery media. It includes the Bare Metal Plus (CD/Floppy) Combination version and Bare Metal Plus Bootable CD version, in addition to the Classic Bare Metal Floppy only version. In the floppy only version, the crash recovery media is a floppy disk which is generated from the BP server. You can choose to create the disk on either the BP server or a BP client. The bootable floppy is complete with the set of drivers necessary for the client and our Bare Metal Plus software.

The CD/Floppy combination requires you to use the Combo CD which you should have received with the product. This CD has to be used in combination with the crash recover diskette you shall create for any given client. In this case, unlike the Floppy only version, the bootable media is the Combo CD.

The Bare Metal CD version creates an ISO9660 CD-ROM image for a given client. This image can then be used to burn a CD specific for that client. We suggest that you generate a CD for every client and keep it in a sleeve next to the system for handy use in the event of a crash. The highlight of Bare Metal Plus is that the crash recovery media can be created before or after the event of a crash, provided you have configured the clients before the crash.

A hard disk attached to a PC is sectioned into areas called partitions. Each partition could be a separate operating system (such as DOS on partition-1 and Unix on partition-2), or the disk could be split into filesystems for a particular operating system. For example, DOS would make partition-1 the C: drive and partition-2 the D: drive. Bare Metal Plus will backup all partitions on the main disk without regard to their underlying operating system. We refer to this as an image backup.

The rationale behind image backups is:

· BP Image backup is very fast because it only backs up the real data on the drive, not empty blocks of unreferenced data
· Never encounter locked or open files when backing up the client because the entire image is of a non-running, cleanly shutdown client
· The restore process is simple and easily understood, avoiding the complexities of specific operating systems
· Potential problems during a recovery are minimized due to its simplicity
TABLE 21. Comparison of Bare Metal Plus (Network Edition) Versions

Advantages Disadvantages
Floppy only version When run from the schedule, the client system is rebooted into the primary operating system after Bare Metal backup is complete This version can be used through the schedular without any special settings. Space constraint restricts the number of drivers on the disk.Sometimes a combination of drivers does not fit on a single floppy diskette.
CD/Floppy Combination Best for heterogeneous platforms of client. This version should be used in situations involving advanced configurations of the client, e.g. RAID etc. This version can be used through the scheduler. This version can create the Bare Metal media for two clients on a single floppy. The user may have to manually reboot the machine once the Bare Metal backup is complete. The user has to enter a configuration setting to use this version through the scheduler.
Bootable CD version Bare Metal CD is the entire crash recovery media with a wide range of drivers. This version should ideally be used in situations with systems having advanced configurations.eg RAID etc. This version can be used through the scheduler. This version allows the multiple clients to be configured on the same CD. Time required to create the CDROM image and burn the CD is slightly more than the other 2 versions. The user has to manually reboot the system after the Bare Metal Backup is done. The user has to enter a configuration string to use this version through the scheduler

The following figures shall describe the process of a Bare Metal Backup and restore.

FIGURE 93. Bare Metal Backup through scheduler
FIGURE 94. Bare Metal Plus Backup Procedure
FIGURE 95. Bare Metal Plus Restore

The following sections will describe the various version of Bare Metal Plus in detail.

19.2 Bare Metal Plus (Network Edition) CD version

The crash recovery media for this version is a bootable CD. The ISO9660 image of the CD can be manually generated from the Administration utility. From the Administration utility, select the [Routines->Bare Metal->Clients (CDROM/BOOTABLE)] menu to display the Create Bare Metal Bootable CD dialog
FIGURE 96. . Create Bare Metal Bootable CD Dialog

19.2.1 Specifying Bare Metal Settings for a Client

Follow the steps below using the Create Bare Metal Bootable CD dialog (Figure 98) to specify settings for a BP client:

1. Select the client from the Bare Metal Client combo box. Only Intel and Intel compatible PC clients will be listed. The server does not appear in this list even if it has an Intel CPU since Bare Metal Plus is only for clients of a Backup Professional server
2. Specify the Backup Device to use when performing manual Bare Metal backups. This can be a tape device or disk-to-disk device. This setting will not be used for scheduled backups, which specify their own device.
3. The Is Root Disk SCSI? toggle determines whether the primary disk is SCSI or IDE.
4. Specify the network options. Specify whether the server is behind a firewall. Advanced network settings can also be specified which would contain the netmask and the gateway information.
5. Add Another Client allows the user to add information of one more client to the bootable CD.
6. Click on the Create Bare Metal CDROM image. button.
7. Click the Save button to save the profile

The basic requirement for the CD version is the need of mkisofs on the system. mkisofs must be in the PATH for the Bootable CD option to work. This is the file which creates the images. The images of the clients are stored in the $BPDIR/cdrom_images directory. (where $BPDIR is the installation directory of Backup Professional). The software checks to ensure that there is enough space for the creation of the ISO images. The creation of the ISO9660 images requires approximately 120MB. The image can the be transferred to a CD and used for the Bare Metal of the client. After the creation of the image, a message is displayed to inform the user about the last backup for that client.

If a previous Bare Metal backup does not exist, we suggest that you use the crash recovery media and perform a Bare Metal backup of the system. Once the CD is created, use it to boot the client. If multiple clients are configured on the CD, a list of machine names will be provided to select the appropriate client. If the CD is created only for one client, an unattended Bare Metal backup can be performed. For an unattended backup the machine would count down for 30 seconds and a Bare Metal Backup would be queued at the server. If the count down is interrupted then the Main Menu system is displayed with various options.

For performing a Bare Metal backup through the scheduler the following settings have to be done. In the client's Bare Metal profile $BPDIR/profiles.dir/schedules/{client_name}_iabg.spr file, add the line "BareMetalCD=yes" to the Backups section. The schedule will then kick off and reboot the machine at the given time and a Bare Metal backup shall be performed without any human intervention. The same setting has to be done for the CD/Floppy combination version.

Use this setting also in cases where you do not want to overwrite and regenerate the floppy diskette during the nightly Bare Metal Schedule. You should never write protect the Bare Metal floppy diskette. It will not work as it needs to write temporary logging information to the floppy diskette.

Bare Metal Plus now supports:

1. The Bare Metal Bootable CD and the Combo CD now have an updated set of drivers. This will greatly facilitate in detecting new hardware.
2. Allows the user to manually change the root drive from the Utilities Menu->Set Root Drive option. This feature helps the user to change the root drive from the standard hda or sda to the actual drive that has to backup up. This feature plays a crucial role in the case where there is zip drive attached to a lower SCSI Id than the root disk. In this case now the root drive can be explicitly set to backup the appropriate drive.
3. A TroubleShooting Menu has been added to facilitate problem solving when a problem situation occurs. This menu shows useful information such as the SCSI devices that are attached to the system, the network configuration, the modules loaded by the bootable operating system, information about the hard drive such as geometry, size and model type. These menus option will help in diagnosing the problem better.
4. The software now supports ida and cciss devices.
5. The Bootable CD and CD/Floppy combination now support multiple clients to be configured on the same crash recovery media.
6. Bare Metal Plus now supports multiple network cards. It will automatically configure the appropriate card.

19.2.1.1 Configuration Settings for CD Only Version of Bare Metal

UseAlternateImage
By default this option is set to False. On some servers or specific hardware the default image might have problems during the boot. To work around this problem we have another set of drivers that can be used for booting. After setting this flag to True, recreate the media for the client. This option must be set to True if the client machine is a Compaq Server.
ForceBurn
If the server is configured for burning ISO images using the cdrecord package, then this option can be set to True. Enabling this option allows the user to burn the image from the graphical user interface.
Cdrom_id
This field specifies the SCSI ID of the CDROM drive. The ID can be obtained by running the command cdrecord - scanbus as a shell prompt. Our software determines the SCSI ID internally and defaults to this field if it cannot identify the drive.

19.3 Bare Metal Plus (Network Edition) CD/Floppy Combination version

The crash recovery media for this version is a the combination of a generic boot CD and a floppy. To generate the floppy, from the Administration utility, select the [Routines->Bare Metal->Clients (CD/FLOPPY)] menu to display the Create Bare Metal CD-ROM/FLOPPY dialog.
FIGURE 97. . Create Bare Metal CDROM/FLOPPY Dialog

19.3.1 Specifying Bare Metal Settings for a Client

Follow the steps below using the Create Bare Metal CD/Floppy dialog (Figure 98) to specify settings for a BP client:

1. Select the client from the Bare Metal Client combo box. Only Intel and Intel compatible PC clients will be listed. The server does not appear in this list even if it has an Intel CPU since Bare Metal Plus is only for clients of a Backup Professional server
2. Specify the Backup Device to use when performing manual Bare Metal backups. This can be a tape device or disk-to-disk device. This setting will not be used for scheduled backups, which specify their own device.
3. The Is Root Disk SCSI? toggle determines whether the primary disk is SCSI or IDE.
4. Specify the network options. Specify whether the server is behind a firewall. Advanced network settings can also be specified which would contain the netmask and the Gateway information.
5. Add another client allows the user to configure multiple clients on the same crash recovery media.
6. In the Write to diskette on client combo box, select the diskette device where you want the Bare Metal diskette created. This is a BP client where the crash recovery floppy for the Bare Metal client is to be written. This does not have to be the same as the Bare Metal client. It may be written to the floppy drive of the BP server or any BP client. Such flexibility is given because often times the BP server may not even have a floppy drive.
7. Then hit the Save Button to save the profile.
8. Click on the Create Bare Metal Diskette. button.

Once the floppy is created, boot the Bare Metal client with the Combo CD, having the floppy in its drive. The Combo CD shall boot the system. If the crash recovery media is created for two clients, a selection menu for the clients is displayed. If the crash recovery media is created for a single client, a count down of 30 seconds starts. If the user interrupts the countdown then the menu is displayed with a wide variety of options, otherwise a Bare Metal backup of the client is queued at the server.

If the CD/Floppy combination version has to be used through the scheduler then the floppy must be generated and made write protected. As described in the Bootable CD version add the string "BareMetalCD=yes" to the backup section of the profile file(.spr) of the client. Once this is setup the client shall be rebooted at the time specified in the schedule and a Bare Metal backup shall be queued. Once the backup is done the client displays the Main Menu of Bare Metal Plus. All the user has to do is then reboot the machine without the crash recovery media.

19.4 Bare Metal Plus (Network Edition) Floppy only version

A single bootable floppy must be generated to allow BP to backup the client. This floppy can be created manually through the Administration utility or on the client at the time of a scheduled Bare Metal backup. From the Administration utility, select the [Routines->Bare Metal>Client(Floppy)] menu to display the Create Bare Metal dialog.
FIGURE 98. Create Bare Metal Dialog

19.4.1 Specifying Bare Metal Settings for a Client

Follow the steps below using the Create Bare Metal for client dialog (Figure 98) to specify settings for a BP client:
1. Select the client from the Bare Metal Client combo box. Only Intel and Intel compatible PC clients will be listed. The server does not appear in this list even if it has an Intel CPU since Bare Metal Plus is only for clients of a Backup Professional server
2. Specify the BP server device to use when performing manual Bare Metal backups. This can by a tape device or disk-to-disk device. This setting will not be used for scheduled backups, which specify their own device.

Items 3 through 6 have to do with a scheduled Bare Metal backup. These fields are not used for a manual backup.

3. Depending on the frequency of Bare Metal backups, you may only need to set the Optimize field infrequently. This field specifies whether optimization will occur on the client just prior to the next Bare Metal backup. This will be set by default for the first Bare Metal backup. Optimization only occurs if the diskette is created through the scheduler. See "Optimization" on page 276 for a detailed description.
4. The Auto-Reboot field indicates if the PC should reboot from the hard drive after an unattended backup. If set, this will render the floppy useless as far as booting is concerned. This is not really a concern because Bare Metal crash recovery diskettes can be created at any time onto any client's floppy device. This simply keeps the user from having to remove the floppy and reboot the machine after an unattended Bare Metal backup. Carefully modify the script $BPDIR/bin/reboot on the UNIX BP client if you need to do any special processing (such as shutting down databases, etc.) before the client reboots.
5. When manually creating Bare Metal Plus diskettes and not using the scheduler, the Verify field indicates if the backup should be verified. When a PC ParaChute backup is performed through the scheduler, this value is ignored and the verify setting in the schedule is used instead.
6. You may wish to only backup certain FDISK partitions on PC's with multiple operating systems on the main disk. If so, exclude the FDISK partition(s) that you do not want backed up by selecting its partition number from the Don't backup partitions field.
7. The Is Root Disk SCSI? toggle determines whether the primary disk is SCSI or IDE. If you select the disk is SCSI, the remainder of the SCSI section will be available.
8. Specify the SCSI controller type for the client in the SCSI Adapter combo box. See "Determining Hardware Controllers" on page 275 for help on gathering this information.
9. If you do not know the settings for the SCSI controller you can select the Auto Probe For Settings toggle button. This may not work properly for some ISA controllers in which case you will have to deselect this toggle and specify the options.
10. If you have to specify the controller options, select from the combos or type the values into the Irq and Base-Addr combo boxes.
11. The Override field is controller specific. If you cannot get Bare Metal Plus to recognize your SCSI controller, BP technical support may have to suggest values for this field.
12. Specify the network controller in the Network Adapter combo box. See "Determining Hardware Controllers" on page 275 for help on gathering this information.
13. If you do not know the settings for the network controller you can select the Auto Probe For
Settings
toggle button. This may not work properly for some ISA controllers in which case
you will have to deselect this toggle and specify the options.
14. If you have to specify the controller options, select from the combos or type the values into the Irq and Base-Addr combo boxes.
15. The Override field is controller specific. If you cannot get Bare Metal Plus to recognize your network controller, BP technical support may have suggested values for this field.
16. If you are configuring the settings for a scheduled backup you may skip to Step #20.
17. In the Write to diskette on client combo box, select the diskette device where you want the Bare Metal diskette created. This is a BP client where the bootable floppy for the Bare Metal Plus client is to be written. This does not have to be the same as the Bare Metal Plus client. It may be written to the floppy drive of the BP server or any BP client. Such flexibility is given because often times the BP server may not even have a floppy drive.
18. Press the Create Bare Metal Diskette button if you want to go ahead and create the Bare Metal diskette for the client. You do not need to do this if you are intending to perform a Bare Metal backup of the client through the scheduler.
19. If you only wish to create an auxiliary diskette, press the Create Auxiliary Diskette button. The auxiliary diskette may be used when restoring a Bare Metal backup, to partition a new disk, or for technical support issues. This option only requires that you complete Step #17.
20. The Save button at the bottom of the dialog is used to save the Bare Metal settings for the client. The settings are used whenever a PC ParaChute diskette is to be created. Bare Metal diskettes are created by the scheduler when a PC ParaChute backup is to be performed on the client and anytime you wish to perform a manual Bare Metal backup. The settings are also saved by default whenever you manually create the Bare Metal diskette.

19.4.2 Determining Hardware Controllers

Determining the type of network and/or SCSI adapter in the client can be a bit tricky. One method is to open the computer and pull the controller so that you can find the manufacturer written somewhere on the card. Another method is to read the manual that came with the controller. You may also find the controller information using programs available on the operating systems.

It is possible that the controller name that you find from the following examples will not specifically match any of the choices in the Client Modification dialog. The choices in the dialog specify the controller chip-set manufacturer. If the manufacturer of your controller is not listed in the choices, you will have to get the manual for the card or pull the card from the machine to try and determine the chip-set from the information written on the card.

19.4.2.1 Microsoft Windows 9x/ME/NT/2000/XP

Open the Control Panel from the desktop. Select the Network folder and look in the Adapters tab to determine the network controller and settings. Next, select the SCSI Adapters folder to determine the SCSI controller.

19.4.2.2 SCO UNIX

From a command shell, run the hwconfig program and look for the network and SCSI adapters.

19.4.2.3 SCO Unixware

Run the dcu utility and select the Hardware Device Configuration to view the list of configured controllers.

19.4.2.4 Linux

From a command shell run the dmesg program and look for references to scsi0 and eth0.

19.4.3 Optimization

Bare Metal Plus backups can take quite some time on large disks if not optimized before the backup. Optimization can dramatically decrease the time of a Bare Metal backup. Optimizing the disk takes about a minute per 500 megabytes of data on a slow Intel computer. In contrast, to backup 500 megabytes of unused data to the BP server could take as much as three minutes plus the space used on the tape.

Optimization only occurs if you are using the floppy only version and the diskette is created through the scheduler. The optimization process notes the unused space on a disk so that compression will be maximal. This process must be performed on the running client before the Bare Metal backup has begun.

To perform optimization of a windows client, you can access this as a choice under the Options section of the main menu agent menu. Optimization of Unix clients is performed using the following command:

/usr/bp/bin/bputil -X

You should consider optimization periodically for each client Bare Metal backup. The period you choose depends on the amount of disk activity on the client. A good time to consider optimization is when a large number of files have been deleted from the client's main disk drive.

By default, optimization is set for the first Bare Metal scheduled backup, and automatically turned off when the schedule has been run. If you wish to have optimization performed at a later time, you will have to modify the setting for the client in the Create Bare Metal for Client dialog before the next scheduled Bare Metal backup.This feature is only available for the floppy only version.

19.4.4 Microsoft Windows Dynamic Disk

Performing a bare metal of Windows dynamic disk and software RAIDs are supported. Create the bare metal media for the client machine. After booting the client from the bare metal media, use the Backup entire disk option under the Utilities->Advanced menu option. You must perform a bare metal backup of every disk in this configuration seperately. When restoring the disk you cannot perform a selective partition restore. You must use the Restore All option from the Restore menu for every disk sperately.

19.4.5 Scheduling a Bare Metal Backup

This is the preferred method of creating Bare Metal backups. Using the steps from "Scheduling Automated Backups" on page 71, create a schedule and add a client to the schedule. Edit the client schedule using Figure 23, "Client Modification Dialog," on page 78 as a reference and specify the backup type as PC ParaChute.

When the schedule begins, the BP server will send the client a message to reboot. Before this can happen properly, the client must have a blank diskette in the drive. A fresh Bare Metal diskette is created on this floppy. If optimization is turned on, the computer is fully optimized before the system is rebooted. Once the client reboots, it will queue a Bare Metal backup request to the server. When the backup is complete, the client is shutdown and reboots back to the normally running operating system. It does not require that the floppy diskette be ejected.since the entire process is designed to be fully automated and unattended.

19.4.6 A Manual Bare Metal Backup

Follow the procedures in to create the crash recovery media as explained in the above sections in its entirety. Once the crash recovery media has been created, insert it into the client and reboot the PC. The client will boot from the CD or floppy (depending on the version), assuming the BIOS is configured to do so. A banner is displayed on the screen to warn you of an impending automatic backup (the default). Press the <Return> key to interrupt the Automatic Backup countdown if you wish to make any manual adjustments to how the backup is performed. Otherwise, allow the countdown to expire and the machine will complete the backup and then prompt you to reboot to the normal operating system.

If you wish to make any manual adjustments to the backup, you must interrupt the countdown before it expires. You are then given the main Bare Metal Plus (Network Edition) menu from which you may choose the Backup option which will give more control over the process.

19.5 Recovering From a Crash

The procedure to restore from a crashed system using Bare Metal Plus are as follows:
· Create the client Bare Metal Plus crash recovery media
· Boot the client from it
· Restore the Bare Metal backup to the client
· Reboot the client using its normal operating system
· Restore the last Master backup to the client
· Restore the last Incremental backup that was performed after the last Master backup, to the client. This may not be necessary if no Incrementals have been done since the last Master.

To restore a Bare Metal backup, you must first have a Bare Metal Plus crash recovery media. Follow the procedures in the above mentioned sections to create the media for the BP client you want to restore.

19.5.1 Basic Restore Procedures

1. Boot the client using the Bare Metal crash recovery media. Press the Return key when you see the Automatic Backup countdown to proceed to the main menu.
2. Select the Restore option from the main menu. This will take you to the restore menu. From the restore menu you can restore:
· Everything
· Just the Master Boot Record (MBR)
· Selected Partitions
· The system and disk info file
3. Select one of the restore options and you will be asked a few simple questions and then the restore will be queued to the BP server.
4. After you have restored the system, you must reboot without the diskette, to the original operating system and restore the last master and incremental backups.

19.5.2 Restoring to a New Disk

Special considerations must be taken when restoring to a new disk. You must be aware of how the new drive differs from the original. For instance, is it larger or smaller and is it now SCSI and originally IDE? When and should you restore the Master Boot Record (MBR)? The MBR is the first part of the drive that contains the partition layout and data used to boot the PC. These considerations will be discussed in the next section.

19.5.2.1 Restoring to a Disk of Same Size and Controller

This is the most simple restore and will take minimal effort on your part. Simply boot from the Bare Metal media and follow "Basic Restore Procedures" on page 278.

19.5.2.2 Restoring to a Larger Disk

You must partition the drive before performing a restore whenever restoring to a new disk on the same controller (i.e. new and original disk are both SCSI or both IDE) that is a different size than the original. From the restore menu, choose option Restore and View System/Disk Info to restore and view the sizes of the original disk before it was last seen by a Bare Metal backup. Write these numbers down.

Using the original disk sizes, make your new partitions using option FDISK the Main Drive from the main menu. This creates a new MBR. When creating the new partitions, it is OK to make them bigger than the original, but if you make them smaller, the restore will have problems fitting all of the data onto a given partition.

This type of restore requires that you restore using the option Restore Selective Partitions. Otherwise, if you restore all, the MBR will be restored which will undo the work you did using FDISK to partition the drive.

19.5.2.3 Restoring to a Different Disk Controller

A different controller means that for example, the system was backup up on an IDE disk and you are now restoring to a SCSI disk or vise-versa. If this is the case, you must specify the new disk controller in the Create Bare Metal for clients dialog for the client and then create the PC ParaChute diskette. Use the new diskette to boot the client then follow the steps in "Restoring to a Larger Disk" on page 279.

19.6 When to Make Bare Metal Backups?

We recommend that you perform a PC ParaChute backup of your clients on a monthly basis. This can be setup through a BP schedule. You should also perform a Bare Metal backup for a client anytime that you add new network or main disk (SCSI, IDE) hardware. In order for a crashed machine to boot and work properly after a Bare Metal restore, you will have to have the new settings on the server. You should test the new settings by booting from the newly made Bare Metal crash recovery media and make sure that the network and disk have been properly recognized. Schedule a backup of the client as soon as possible.

19.7 Using Bare Metal Plus to Clone a PC

If you want to use the Bare Metal Plus to clone Windows based system, you need to download the following utilities from the Microsoft Web Site - http://www.microsoft.com/ntworkstation:
· Windows 9x - Image Preparation Tool
· Windows NT - System Preparation Utility

You can find these utilities and more information about Windows security by reading Automating Windows NT Setup Guide in the deployment tools section.

After you have created your image but before you back it up with Bare Metal Plus you should run the respective tool. This ensures that when the system is booted for the first time it generates a unique SID (unique security identifier). This makes sure each Windows system is unique and in correspondence with the licensing agreement from Microsoft.

Then back up the computer. You can later clone it to another fresh hard disk using Bare Metal Plus.

19.8 Trouble Shooting

Before starting a backup or a restore on a particular client it is highly recommended that you select the option of Test Bare Metal from the Utilities Menu. This test makes sure it can read the root drive and also makes sure that the network is configured properly. It pings the server to check the status of the network. If the test fails the test shows exactly whether it is a root drive problem or a network issue. The next step would be to select the TroubleShooting Menu from the Utilities Menu. This menu is very useful to make an analysis of the problem. If the problem is about the hard disk controller then one can view the scsi devices attached to the system. If it says Devices Attached: None then the SCSI controller was not detected during bootup. If the Test Bare Metal failed because of a network issue, then the View Network Settings option in the TroubleShooting Menu gives us some insight into the problem. If there is no interface configured other than the loopback interface and if the Loaded Modules option do not show the appropriate module loaded for the network controller, then the network controller was not detected during bootup. The module would have to be inserted once the client boots up into our software. You could contact the Support group in this regard.

As mentioned earlier, if the root drive selected by the software by default is not the one you desire backing up then use the Set Root Drive option from the Utilities Menu to change the root drive to the appropriate device.

19.8.1 Changing the Client and Server IP Address

An option to change the IP address of the client and the server has been added to the BareMetal menu.


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