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Support for Unitrends Recovery-Series and UEB appliances

Support is provided through the following resources:

Unitrends support site

Access the Unitrends Support Site at http://www.unitrends.com/support, where you can:

Download or upgrade your product
Download latest agent releases
Search Knowledge Base articles
Connect with Community Forums
Log a support case
Access the Partner Service Portal

Contact by telephone

Unitrends Support North America: 1.888.374.6124
Unitrends Support UK: +44 (0)80 8101 7687
Unitrends Support Germany: +49 (0)89 2154822 0

You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.

Contact by email

Email address: support@unitrends.com

You can email support twenty-four hours a day, seven days a week. Emails are monitored Monday through Friday between the hours of 8:00 AM and 8:00 PM, Eastern Standard Time. Emails received during non-business hours are addressed the next business day. (Your support contract determines your support contact hours.)

Unitrends community forums

We encourage you to post questions in the forums and answer questions posted by other Recovery-Series and UEB users. Forums are moderated by Unitrends Customer Support. Access forum discussions at http://www.unitrends.com/support/connect-with-communities.

Knowledge Base articles

Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question. Access KB articles at http://www.unitrends.com/support/search-knowledge-base.

Unitrends product tour

After you complete the Quick Setup dialog, a short tour guides you through the necessary steps to begin protecting your environment. You can view this tour at any time by selecting ? > Product Tour.