Follow these instructions to view or update a case. You can make a comment or upload an attachment.
1 Go to www.unitrends.com to log in to the Customer Portal.
2 Click Customer in Login: Customer in the upper right corner. You see the Customer Care Center window.
3 Enter your user name and password, then click Login.
Note: For information about requesting access to the Customer Portal, see To request access to the Customer Portal.
4 Use the drop-down box in the Assets area to select an expired or suspended asset, if necessary. The default is Active.
5 Select an asset in the Assets area to see the cases for that asset.
Note: You can also enter the asset number in the Cases area and click Go.
6 Click on the appropriate case to open a Case Details section. This includes information about the case. You may need to scroll down to view all of the comments associated with this case.
Note: Click Clear Filters to see all cases.
7 To enter a comment, click Make a comment, enter your comment, and click Commit.
8 To upload an attachment, click Upload Attachment and browse for the correct file to attach.