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Support for Unitrends Recovery-Series and UEB appliances
Support is provided through the following resources:
Unitrends support site
Access the Unitrends Support Site at http://www.unitrends.com/support, where you can:
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Download or upgrade your product |
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Download latest agent releases |
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Search Knowledge Base articles |
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Connect with Community Forums |
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Access the Partner Service Portal |
Contact by telephone
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Unitrends Support North America: 1.888.374.6124 |
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Unitrends Support UK: +44 (0)80 8101 7687 |
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Unitrends Support Germany: +49 (0)89 2154822 0 |
You can call at any time during the hours specified in your Unitrends support service level contract. This is the recommended method for logging high priority support issues.
Contact by email
Email address: support@unitrends.com
You can email support twenty-four hours a day, seven days a week. Emails are monitored Monday through Friday between the hours of 8:00 AM and 8:00 PM, Eastern Standard Time. Emails received during non-business hours are addressed the next business day. (Your support contract determines your support contact hours.)
Unitrends community forums
We encourage you to post questions in the forums and answer questions posted by other Recovery-Series and UEB users. Forums are moderated by Unitrends Customer Support. Access forum discussions at http://www.unitrends.com/support/connect-with-communities.
Knowledge Base articles
Articles in our Knowledge Base provide assistance with troubleshooting. If you encounter a problem not covered in an article, we encourage you to search the forums or post a question. Access KB articles at http://www.unitrends.com/support/search-knowledge-base.
Unitrends product tour
After you complete the Quick Setup dialog, a short tour guides you through the necessary steps to begin protecting your environment. You can view this tour at any time by selecting ? > Product Tour.