Troubleshooting Novell NetWare agent

Unable to connect to client while backup is running

On Novell systems, only one connection at a time is allowed to the client. If any task that attempts to connect to a client is performed while a backup of that client is running, the following error displays:

Summary: Error communicating with the server.

Cause: Server library layer call was unsuccessful.

Detail: Server library layer detailed error message: Could not connect to client <client_name>

An example of a task that attempts to connect to a client would be creating a selection list that includes files on a client. Once the backup completes, the task can be completed without problems.

Novell client install fails with the following message:

Loading Module <Module_Name> [ AUTO FAIL ]
>
># <Module_Name> is not loaded.
># Please load the <Module_Name>, and start the install again.

The noted module is not loaded. This installation check ensures the TSAFS.NLM, SMDR.NLM, and SMSUT.NLM modules are loaded prior to starting the installation.