Troubleshooting backup system messages

Could not connect to database

You may receive alert emails reading could not connect to database. These are typically invalid messages. Under heavy load, the backup system may generate these messages even though there are no problems with the connection to the database. Adjust the setting under the Alertman section of the Settings file (Settings > System, Updates, and Licensing > General Configuration) to increase the number of minutes a connection cannot be made before generating an email. This setting is:

[Alertman]

DatabaseEmailTimeoutMins=60

// Minutes the system database must be down before an email is sent

Agent not active on server

Verify that the client has been registered on the backup system if restoring to an alternate system.

Backups are queued but do not run on system

Verify the network settings are correct on the system. If the original system is still configured, verify that there is not a network conflict.

Backups are no longer replicating

Verify that replication has been restarted on the system.

Browsing for VMs or SQL databases takes a long time

If it seems like it is taking a long time to browse the left navigation window for VMs or SQL databases, use the Reload/Refresh button at the bottom of the left navigation window to clear your cache and resume browsing.