Case severity levels

A case is a documented tracking of a specific problem or question initiated by a Technical Contact. There are several severity levels associated with cases. They are:

1 - Critical issue. For example, your production server or another mission critical system is down.

2 - Serious issue. For example, a problem or issue is adversely impacting production operations but the production system is not down.

3 - Issue. For example, a problem has occurred with a limited adverse effect on your business operations.

4 - Minor issue or question. For example, there is a minor issue that does not affect the product function. These are often feature or documentation requests.