Viewing ticket history

The PSA Reports page displays information about tickets that were created successfully and tickets that could not be created.

To view ticket history

1        Go to Settings > Clients, Networking, and Notifications > Professional Services Automation.

2        Click View Ticket History at the bottom center of the screen.

psa_integration00005.bmp

You see a list of tickets with information such as severity, date, ticket ID, and description. You can sort by column or multiple columns.

ticket_history.png