The Customer Portal contains three distinct areas.
Note: For information about requesting access to the Customer Portal, see To request access to the Customer Portal.
Area |
Description |
---|---|
News |
A News area in the top left area provides a subject with a link to the full article and a brief description of the content. Links to the KnowledgeBase, Video Tutorials, and support levels are in the bottom of the column. You can select the items per page and click through the pages. This information is updated on a regular basis. |
Assets |
An Assets area in the top right column displays information about your registered assets, such as name, asset tag, and account. You can collapse this section to remove it from view. You can select to view the type of asset (active, expired, or suspended). You can also select the items per page and click through the pages. You see a New Case button in the right column after you select an asset. For VAR/partners, there is an Asset Heading that displays information such as VAR account and purchase date. There is also an Account column which displays the asset account name for assets that they support (as listed on the asset record in the VAR account field in the Asset Heading area). |
Cases |
A Cases area in the bottom right area displays information about your cases. When you select an asset in the Assets area, you see the cases for that specific asset. You see information such as case number, subject, asset, description, and opened date. You can collapse this section to remove it from view. You can also enter the asset number and click Go to see the cases associated with that asset number. When you click on a case, you see a Case Details section that provides additional details about the case. You can select to view the type of case (all, open, or closed) or enter search information and press Go. (Click Clear Filters to start the search from scratch.) You can also select the items per page and click through the pages. |